Revenue Protection Retainer: The Shield

Total Peace of Mind for High-Growth Merchants

Scaling a store shouldn't mean scaling your losses. The Shield is our premier subscription service designed for merchants who want to stop worrying about disputes and start focusing on expansion. We don't just react to chargebacks; we build a fortress around your revenue.

The "Peace of Mind" Promise

When you activate The Shield, you are hiring a dedicated Customer Operations (COP) team. We handle the friction, the bank bureaucracy, and the frustrated customers so that your "Inbox Zero" actually feels like a win. You sleep better knowing that every pound of revenue is being professionally guarded.

What’s Included in Your Monthly Protection:

Weekly Store Audit: Every 7 days, we scan your operations for "Flashpoints." We review your checkout flow, shipping lag times, and policy clarity to kill disputes before they are even born.
Unlimited Dispute Defence: Whether you have 5 cases or 50, our Specialists handle the narrative, evidence gathering, and submission for every single dispute. No extra fees, no per-case charges.
Priority Customer Service (5hrs/Week): The best chargeback defence is a great offence. We provide 5 hours of dedicated, high-tier frontline support to resolve customer complaints before they call their bank.

Strategic Value

Recurring Security: For a fixed monthly investment of £350.00, you eliminate the financial unpredictability of chargeback fees and lost inventory.
Merchant Score Protection: We proactively manage your dispute ratio to ensure you stay in the good graces of Shopify Payments, Stripe, or your merchant acquirer.
Dedicated Specialist: You get a direct line to your Specialist—no generic tickets, just expert results.

Subscription Details

Billing: Recurring monthly charge of £350.00.
Commitment: Month-to-month (No long-term lock-in, though we recommend a 90-day cycle to see full operational results).
Onboarding: Includes a complimentary Full Store Policy Audit in Month 1.

The "Shield" Policy Audit Checklist

As a value-add for your retainer clients, here is the checklist you can send them during onboarding to show immediate expertise:

[ ] The "Descriptor" Check: Does the name on their bank statement match the store name? (Incorrect descriptors are the #1 cause of friendly fraud).
[ ] The 3DS Check: Is 3D Secure active for high-risk regions?
[ ] The "Checkbox" Audit: Is the "I agree to the Terms of Service" checkbox mandatory at checkout?
[ ] The Cancellation Flow: Is it easier to cancel the subscription than it is to call the bank? (It should be).